Shipping Policy

At Maïya Paris, every order is prepared with care to ensure your handcrafted pieces arrive beautifully packaged, wherever you are in the world.

Order Processing

Orders are typically prepared and dispatched within 1–2 business days. During busy periods, processing may take up to 5 business days. Orders are processed Monday to Friday, excluding French public holidays. Processing times are separate from the estimated shipping times below.

Shipping Rates & Destinations

France

Standard Tracked Delivery: €15
Estimated transit time: 2–4 business days

European Union

Standard Tracked Delivery: €15
Estimated transit time: 2–8 business days
Applicable VAT is included in the prices shown at checkout.

United States

DHL Express Shipping: $30
Estimated transit time: 2–5 business days
Delivered Duty Paid (DDP) — Import Duties & Import Taxes Included

Maïya Paris takes care of customs clearance and prepays applicable import duties and import taxes. No additional import duties or import taxes will be requested upon delivery. Any applicable US sales tax collected at checkout will be clearly displayed before payment.

Switzerland & French Overseas Territories

Standard Tracked Delivery: €30
Estimated transit time: 3–8 business days

Rest of the World

International Express Delivery: €35
Estimated transit time: 3–5 business days

Shipping is paid on all orders; no free shipping threshold applies.

For destinations outside the European Union and the United States, additional customs duties or import taxes may apply. Unless otherwise specified at checkout, these charges are the customer's responsibility.

Tracking & Delivery

You will receive a shipping confirmation email with tracking information when your order is dispatched. Transit times are estimates and may vary due to customs procedures, carrier delays or local conditions. A signature may be required on delivery depending on the shipping service.

Please ensure your delivery address and contact details are correct before placing an order.

Order Changes

If you need to update your order, please contact us as soon as possible at hello@maiyaparis.com. We will do our best to accommodate changes before dispatch. Once an order is being processed or has shipped, modifications may no longer be possible.

Lost or Damaged Packages

If your order arrives damaged, goes missing or experiences an unusual delay, please contact us at hello@maiyaparis.com. For damaged deliveries, we recommend including photographs of the packaging and item to help us investigate promptly. Your statutory consumer rights remain unaffected.

Need Assistance?

For any shipping-related questions, our team is happy to help at hello@maiyaparis.com.

Returns, Refunds & Exchanges

We hope you love your Maïya pieces. If something isn't quite right, our team will be happy to guide you through the return process.

14-Day Return Policy

To request a return, please email hello@maiyaparis.com with your order number within 14 calendar days of receiving your order.

For customers with a statutory right of withdrawal, including customers in the European Union, this 14-day period is the time allowed to notify us of your decision to withdraw. You then have a further 14 calendar days to send the item back. You do not need to provide a reason for a statutory withdrawal.

Maïya Paris does not offer an additional 30-day return or exchange period. This does not affect any mandatory consumer rights.

Return Conditions

Items should be returned unworn (apart from careful trying on), unwashed and unaltered, with their original tags, hygiene liners and accessories wherever possible. Please handle your pieces with care. Where permitted by law, a reduction in value resulting from handling beyond what is necessary to check the item's nature, characteristics or fit may be deducted from the refund.

Swimwear: Please try on swimwear over underwear and keep the protective hygiene liner intact. Hygiene-related exclusions will apply only where legally permitted and will not override statutory consumer rights.

Personalized and Custom-Made Pieces: Items made to your individual specifications or clearly personalized are not eligible for change-of-mind returns where permitted by applicable law. This exception does not apply simply because a standard item was made after the order was placed. Rights concerning defective or non-conforming products remain unaffected.

How to Return an Item

France & European Union

Please contact hello@maiyaparis.com to request your return. We will provide a prepaid tracked return label and inform you of its cost before issuing it. For a change-of-mind return, return shipping is at your expense. If you agree to use our label, its disclosed cost will be deducted from your refund.

United States

Please contact hello@maiyaparis.com within 14 days of delivery. We will send you the designated US return address and return instructions. You are responsible for arranging and paying for the return shipment with a carrier of your choice. We strongly recommend tracked shipping. Do not send US returns to our French address unless instructed.

Other International Destinations

For other destinations, please contact our customer care team for return instructions. Change-of-mind return shipping is at the customer's expense unless otherwise required by law.

Refunds

Eligible refunds are issued to the original payment method. For statutory withdrawals, refunds are processed within the legally required timeframe. Where the law allows, reimbursement may be withheld until we receive the returned items or proof they have been sent back, whichever occurs first.

For a full statutory withdrawal, the original standard outbound shipping charge will also be refunded where required by law. Any additional amount paid for a more expensive shipping service may be excluded. Where applicable, the agreed cost of a prepaid return label will be deducted from the refund.

For voluntary change-of-mind returns from the United States, the original shipping charge is not refunded unless applicable law requires otherwise.

Exchanges

Exchange requests must be made within 14 days of delivery and are subject to availability. For change-of-mind exchanges, return shipping is at the customer's expense unless otherwise required by law. No voluntary exchanges or store credit are offered after the 14-day request period.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please email hello@maiyaparis.com. We will arrange an appropriate remedy and cover necessary return shipping costs where required by applicable law. Your statutory consumer rights remain unaffected.