Dernière mise à jour : 19 octobre 2026

Returns, Refunds & Exchanges Policy

At Maïya Paris, each piece is handcrafted with care. We hope you love your order, but if something isn't quite right, our team is here to assist you.

14-Day Return Policy

We accept return requests within 14 calendar days of delivery.

To initiate a return, please contact hello@maiyaparis.com with your order number.

For customers benefiting from the statutory right of withdrawal, including EU customers, you have 14 calendar days from receiving your order to notify us of your decision to withdraw, followed by an additional 14 days to send your item back.

We do not offer an extended 30-day return or exchange period.

Return Conditions

To ensure your return is processed smoothly:

• Items should be unworn, unwashed and unaltered, except for careful trying on.

• Original tags, packaging and accessories should be included wherever possible.

• Swimwear should be tried on over underwear, with protective hygiene liners kept intact.

Customers may be responsible for any diminished value caused by handling beyond what is necessary to inspect the item.

Any hygiene-related exclusions apply only where permitted by law.

Custom & Personalized Orders

Pieces made to a customer's individual specifications or clearly personalized are not eligible for change-of-mind returns or exchanges, where permitted by law.

This does not affect statutory rights relating to faulty or non-conforming products.

How to Return Your Order

FRANCE & EUROPEAN UNION

Return shipping costs for change-of-mind returns are the customer's responsibility.

Once your return request has been received, our team will provide a prepaid, tracked return label.

The cost of the label will be communicated to you in advance and, with your agreement, deducted from your refund.

Simply follow the instructions provided by our team to return your item.

UNITED STATES

To request a return, please contact hello@maiyaparis.com within 14 days of receiving your order.

Our team will provide you with the designated US return address and return instructions.

Customers are responsible for arranging and covering return shipping costs using a carrier of their choice.

We recommend choosing a tracked shipping service.

Please do not send your return to our French office unless specifically instructed.

REST OF THE WORLD

For returns from other international destinations, please contact our team for instructions.

Return shipping costs are the customer's responsibility unless otherwise required by applicable law.

Refunds

Once your return has been received, we will review the item and process any eligible refund to your original payment method.

For statutory withdrawals, refunds are issued within the legally required timeframe. Where permitted by law, reimbursement may be withheld until the returned item has been received or proof of return shipment has been provided, whichever occurs first.

For eligible full statutory withdrawals, the original standard delivery fee will also be refunded where required by law.

Any agreed return label cost may be deducted from the refund.

For voluntary returns from the United States, original shipping charges are non-refundable unless otherwise required by law.

Exchanges

Exchange requests must be submitted within 14 days of delivery and are subject to stock availability.

Return shipping costs for change-of-mind exchanges are the customer's responsibility unless otherwise required by law.

We do not offer voluntary exchanges or store credit after the 14-day return request period.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact hello@maiyaparis.com.

Our team will arrange an appropriate solution and cover necessary return shipping costs where required by applicable law.

Your statutory consumer rights remain unaffected.

Need Assistance?

For any questions regarding returns, exchanges or refunds, please contact:

Maïya Paris — Customer Care

hello@maiyaparis.com

We will be happy to assist you.